ASK-4-HELP.COM
Call us toll-free at 877-275-4440 or direct at 617-926-6275 (Boston).
You can also reach us by email at Support@ASK-4-HELP.COM.
We provide computer support and remote assistance services for issues such as:
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Other services we can provide include the following:
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File and Printer Sharing
The ability to share files, printers, and other resources is critical for almost any computer network.
Whether you are a business with dedicated servers or an individual running a server on a home computer, we can help!
Email is critical for everyone, businesses and individuals alike.
Whether you are a business that needs to set up email for an entire team or an individual that needs help configuring an email program on a home computer, we can help!
Virus, Spyware, and Adware Removal
Keeping your computer free of bad programs that intend to do you or your computer harm is what antivirus and antispyware software is all about. Without such software, your computer is vulnerable to viruses and spyware that make unauthorized changes to your computer and send confidential information from your computer's hard drive to other computers around the world.
If you currently have viruses or spyware on your computer, or just need help finding, installing, or configuring antivirus or antispyware software, we can help!
Software and Security Updates
Security alerts are announced for commonly used software on almost a weekly basis, and so keeping your software up-to-date can be quite daunting! We offer to update your software with all released security patches on a one-time, monthly, quarterly, or annual basis.
Printers
Whether you are printing a letter, report, tax form, or homework assignment, you need a printer that works!
If you are having any problem with your printer, need help putting it on your home network, or just want to learn how to use it, we can help!
Scanners
Scanners help you preserve documents, photos, slides, and even your children's artwork.
If you are having any problem with your scanner, need help putting it on your home network, or just want to learn how to use it, we can help!
CD/DVD drives
The CD/DVD drive is crucial for much of what people do with their computers: install software, play music and video, and even burn new CDs and DVDs to back up data or share files, music, and video. If you are having any problem with your CD/DVD drive, we can help! We can even help you learn how to burn your own new CDs and DVDs on your computer!
Microsoft Office
Microsoft Office applications (e.g., Outlook, Word, Excel, and PowerPoint) are used to send email and create documents, spreadsheets, and presentations. If you need assistance installing, configuring, using, or troubleshooting any Microsoft Office application, we can help!
Microsoft Windows
Microsoft Windows is the operating system on most PC computers. It helps decide which program activity and user actions should be allowed and which should be disallowed. When Windows in configured incorrectly, others may have access to information on your computer and be allowed to install applications when they should not have these privileges.
If you need help configuring Windows or troubleshooting a computer issue, we can help!
We support all versions of Windows, including Windows 7. We can also help you decide whether to upgrade your current computer to Windows 7.
Drivers
Drivers allow hardware (e.g., monitors, printers, scanners, and cameras) to work properly with your computer. Without the correct drivers, your hardware may not function properly, or worse, your computer may crash at seemingly random times.
If you have hardware that is not working properly, or if your computer is crashing frequently and you suspect it may be caused by a bad driver, we can help!
Firewalls
Keeping your computer safe from intruders is what software and hardware firewalls are all about. Some firewalls can even help prevent spyware from sending sensitive information from your computer to other computers.
If you are having trouble with your current firewall, or you need help finding and installing a firewall, we can help!
Networks and Routers
Networks connect computers to other computers, printers, scanners, TiVos, and many other types of devices. When networks function properly, computers can do their jobs. When networks are “down,” computers and the people using them can become quite frustrated!
If you need assistance with your wired or wireless network, or you have a device such as a printer or scanner than needs to be on your network, we can help!
Parental Controls
Learning how to keep your kids safe on the Internet (and your computer safe from your kids!) is not an easy task. Teaching them good judgment and safe practices are foremost. Also important is configuring your computer properly so they cannot see content that you feel would be inappropriate.
We can help you learn what to tell your children about the Internet and how to configure software to keep them safe!
New Software Installations
Software installation and configuration can be tricky, especially for important software such as antivirus, antispyware, firewalls, and Microsoft Office. Even Windows itself can be tricky to configure!
We offer installation and configuration support for Windows and all types of PC software.
Computer Instruction
Computers are not just about word processing anymore. They are about finding information, communicating with friends, family, and coworkers, sharing photos, downloading music, creating DVDs, sending electronic invitations, shopping from home, and so on.
We can provide help with all of these tasks... and more!