877-275-4440   (877-ASK-4440)

ASK-4-HELP.COM's Privacy Policy

ASK-4-HELP.COM respects your privacy and recognizes your need for appropriate protection and management of your personal information that you may submit to us by telephone, our support web site located at ask-4-help.com ("Site") or during the performance of the remote computer support ("Services") provided by ASK-4-HELP.COM ("ASK-4-HELP.COM," "we" or "us"). We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. We do not give out any personal information unless it is required by law or is necessary to perform the services requested.

Use of Cookies
We may use "cookies" to personalize your Web browsing experience. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Cookies are used my most web sites and most Web browsers automatically accept cookies, but you can usually change your browser to prevent storage of the information. Please note that if you set your browser to not accept "cookies," you may not be able to fully view or use all parts of the Site.

Site Navigation
We use tools to analyze traffic patterns and inform us how our users are using the Site and how successfully we are marketing. We do log your Internet address to give us an idea of which parts of our Site you visit and how long you spend there. We may rely on third parties to provide this technology to us.

System Data Collection, Remote Control and Utilities
We use tools to analyze traffic patterns and inform us how our users are using the Site and how successfully we are marketing. We do log your Internet address to give us an idea of which parts o f our Site you visit and how long you spend there. We may rely on third parties to provide this technology to us.

System Data Collection, Remote Control and Utilities For Computer Support
Our Services help diagnose and resolve computer problems. For computer support, ASK-4-HELP.COM uses several types of software: the first type provides computer system information to ASK-4-HELP.COM which helps us diagnose and resolve your personal technology problem, the second type allows ASK-4-HELP.COM to remotely control your computer and modify its settings or software, and the third type generally consists of utilities and other tools to improve computer performance and help solve your personal technology problem as described in our Terms of Service. By ordering Services, you are giving permission to ASK-4-HELP.COM to download and use software to take control of your computer and modify your computer settings to resolve your personal technology problem. ASK-4-HELP.COM will only use such software to attempt to resolve your personal technology problem and use reasonable efforts to limit its access of your personal information while performing the services. However, ASK-4-HELP.COM may inadvertently access personal information on your computer. If ASK-4-HELP.COM becomes aware of such inadvertent access, we will use reasonable efforts to promptly delete such personal information from our servers, if applicable, and in any event will treat such information in accordance with this Privacy Policy. You are responsible for and ASK-4-HELP.COM has no liability for securing and backing up your computer network, information and software as further set forth in the Terms and Conditions Governing Computer Support.

Accuracy of Information
ASK-4-HELP.COM does our best to maintain the accuracy of personal information you supply to us. We provide you the tools that allow you to review and update your information. You may access and correct your personal information using these tools at any time, or by contacting us at 877-275-4440 (877-ASK-4440).

Security of Information
To help protect the privacy of information you transmit through use of this Site, ASK-4-HELP.COM uses industry-standard software that encrypts the information you input before it is sent to us. In addition, ASK-4-HELP.COM uses standard industry practice to protect all of the visitor information we collect against unauthorized access. To provide secure financial transactions, we use Google Checkout, which processes credit card transactions and maintains the security and confidentiality of your credit card information.

Policy Subject to Change
This version of the Privacy Policy is effective as of July 8, 2007. If we decide to change our privacy practices, we will post those changes on this page so that you are always kept informed of what information we collect, how we use it, and under what circumstances we disclose it. Please check this page for changes from time to time to make sure you are aware of our latest privacy practices.

Contact ASK-4-HELP.COM
We are committed to protecting your privacy. If you have any comments, questions or complaints regarding our privacy policy, please contact us at privacy@ask-4-help.com. We will address any issue to the best of our abilities. Thank you for your support of these policies and of ASK-4-HELP.COM.