Frequently Asked QuestionsWhat remote assistance service do you use? We use GoToAssist by Citrix. We chose it because it is the safest and most reliable remote assistance service we could find. How many of my computers can you handle at one time? We can work on 8 of your computers simultaneously. This is especially useful when we set up networks! Do Gift Certificates expire? No. Can I use gift certificates for more than one session? Yes, your gift certificate code will remain valid until the gift certificate has a zero balance. Why not charge per item? Per item pricing doesn't provide good value to our customers or allow for much flexibility. Our customers often need help with a number of different items during any given session. |
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